Slidy DataMart

Harness the Full Potential of Your Contact Center: Slidy Data Mart Unlocking Insights to Propel Success!

Slidy Data Mart is available on Genesys Cloud AppFoundry

Slidy Data Mart - Extract, Transform, and Load Your Way to Actionable Insights!

Slidy Data Mart is a comprehensive ETL (Extract, Transform, Load) solution designed specifically for Genesys Cloud Contact Centers. It utilizes Genesys APIs to extract data from Genesys Cloud and converts it into structured CSV and SQL tables.

With Slidy Data Mart, you can effortlessly extract, transform, and load your Genesys Cloud data, opening the doors to a wealth of valuable insights. Dive deep into your contact center operations with customizable tables, tailored to capture the main conversation information as well as any additional custom tables you need. Seamlessly inject the structured data into your choice of on-premise or cloud repositories, as well as data warehouse systems, ensuring maximum flexibility and compatibility with your existing infrastructure. But it doesn't stop there.

Slidy Data Mart empowers you to consume and visualize your Genesys Cloud data like never before. Whether you prefer the dynamic Slidy wallboard/dashboard, the advanced analytics of AWS Athena, the user-friendly interface of MS Power BI or tools like Qlik, Tableau, or cloud solutions like MS Azure Data Factory, Slidy Data Mart seamlessly integrates with these popular third-party tools.

Experience the freedom to explore data at different aggregate levels, tailoring the granularity of your analysis to meet your unique customer requirements.

Slidy Data Mart also extracts data in real time through the integration of AWS Event Bridge to Genesys Cloud. This allows customers to tap into real-time metrics and build custom intra day reports.

With Slidy Data Mart as your trusted companion, you'll unlock the full potential of your Genesys Cloud data, make data-driven decisions that drive exceptional customer experiences, and propel your contact center to new heights of success.

Slidy Data Mart: Reporting Solution designed to provide the utmost value at a highly competitive price!

Multiple Architectures supported by Slidy Data Mart for Genesys Cloud CX

Slidy Data Mart: Where Flexibility Meets Scalability in Contact Center Analytics

Hosted entirely on AWS, Slidy Data Mart offers a seamless experience in automated data integration, scalable analytics, and real-time data updates for intra-day reporting. This platform is engineered to facilitate custom reporting, analytics, and data federation, drawing its data automatically from Genesys Cloud conversation metrics and analytical APIs. It serves as the core data and analytics infrastructure for your contact center operations.

What sets Slidy Data Mart apart is its adaptability. You have the freedom to layer on your preferred data visualization or business intelligence tools, such as MS Power BI or Tableau. This flexibility allows you to tailor the platform to meet your specific needs, whether it's data federation or advanced analytics.

When it comes to scalability, Slidy Data Mart outperforms the competition. While other solutions struggle with more than 1,000 queues and 10,000 users, our platform effortlessly handles data extraction for cloud organizations with over 7,000 queues and 15,000 users.

Built by experts well-versed in Genesys Cloud APIs, Slidy Data Mart is crafted to meet the needs of businesses of all sizes, including those with particularly large-scale operations. The platform also accommodates various architectures and is a perfect fit for customers with high security compliance requirements. We offer the option to set up data extraction on your own AWS account to ensure the highest level of security compliance.

Moreover, Slidy Data Mart provides comprehensive reporting capabilities for Genesys at a fraction of the cost of other solutions, which often charge extra for additional modules.

Explore the full range of features and benefits through our detailed tables and reports below.

Interaction Details

  • - Conversation details
  •  - Dimension audio quality
  • - Dimension evaluations
  • - Dimension flows
  • - Dimension flow outcomes
  • - Dimension journeys
  • - Dimension metrics
  • - Dimension participants
  • - Dimension participant attributes
  • - Dimension scored agents
  • - Dimension segments
  • - Dimension segment property
  • - Dimension sessions
  • - Dimension surveys

User Presence Aggregate Reports

  • - Agent presence details
  • - Agent status
  • - Agent status details
  • - Agent attrition

Billing Aggregate Reports

  • - Billing
  • - Billing usage
  • - API usage

Bot Aggregate Reports

  • - Bot intents

Flow Aggregate Reports

  • - Flows (incl flow outcomes)

Queue Aggregate Reports

  • - Flows (incl flow outcomes)
  • - Queue callback
  • - Queue chat
  • - Queue email
  • - Queue
  • - message
  • - Queue segment
  • - Queue transcript
  • - Queue user voice

Quality Management Aggregate Reports

  • - Evaluations
  • - Surveys
  • - Sentiment feedback

User Media Aggregate Reports

  • - User callback
  • - User chat
  • - User email
  • - User message
  • - User transcript
  • - User voice

Custom Aggregate Reports

  • - Calls answered intervals
  • - Calls handled intervals
  • - Calls abandoned intervals
  • - Callback answered intervals
  • - Repeat calls
  • - Transfers

Outbound Aggregate Reports

  • - Outbound Campaigns

Journey Reports

  • - Journey Action Maps
  • - Journey Outcomes
  • - Journey Segments

Real Time Reports

  • - Agent Wrapup
  • - Campaign Progress
  • - Conversation Details
  • - Dimension Audio Quality
  • - Dimension Evaluation
  • - Dimension Flow
  • - Dimension Flow Outcome
  • - Dimension Journey
  • - Dimension Metric
  • - Dimension Participant
  • - Dimension Participant Attribute
  • - Dimension Scored Agent
  • - Dimension Segment
  • - Dimension Segment Property
  • - Dimension Session
  • - Dimension Survey
  • - Dimension Presence
  • - Dimension Routing Status
  • - Conversation Transcript

Custom Development

We support our customers with custom views and reports on demand.

Custom reports can be based on aggregate tables as well as on conversation details and dimension tables.

Interested in discovering more about any of our Products? Contact Us Today!

Please indicate the product your are interested in and any specific requirements or use cases.

Please enable JavaScript in your browser to complete this form.