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on 6 September 2023
Beyond the hype: Generative AI in Contact Centers
Generative AI has become a buzzword in the tech industry, promising to revolutionize the way…
on 14 August 2023
Empowering Contact Centers with Custom Mobile Notifications
The rapid rise of technology has caused a significant shift in how businesses operate. Among…
on 6 July 2023
Is Your Contact Center Gamification Mobile-Ready? Discover How WEM Optimizer Can Help!
Gamification has become a popular way to motivate employees and engage them in their work,…
on 6 June 2023
Is Punctuality metric sufficient or should agents also be able to view their historical adherence?
In traditional contact centers, adherence has always been a target for agents and a measure…
on 5 May 2023
Is Your Contact Center Knowledge Base Stuck in the Past? Why AI-Powered Solutions Are the Future
In today’s fast-paced world, customers expect instant answers to their queries. Contact centers have evolved…
on 21 April 2023
Mobilize Your Data Strategy: Real-Time and Historical Reporting Made Easy
In today’s fast-paced business environment, effective management of contact centers is crucial for delivering exceptional…
on 8 March 2023
Mobile CRM for Remote & Virtual Teams
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on 8 March 2023
Personalizing Customer Interactions with CRM
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on 8 March 2023
How to build a mobile app on a budget?
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