Gamification has become a popular way to motivate employees and engage them in their work,…
on 6 June 2023
Is Punctuality metric sufficient or should agents also be able to view their historical adherence?
In traditional contact centers, adherence has always been a target for agents and a measure…
on 21 April 2023
Mobilize Your Data Strategy: Real-Time and Historical Reporting Made Easy
In today’s fast-paced business environment, effective management of contact centers is crucial for delivering exceptional…